Our cotton candy does not contain any nuts however it is made in a facility that may have come into contact with nut products.

Our cotton candy does not contain any dairy however it is made in a facility that may have come into contact with dairy products.

Absolutely! If you live in the Ottawa area you can choose "Pick Up" during the checkout process. The pickup location is: 1475 Thomas A Dolan Parkway in Dunrobin, On and our pick up hours are any day between 10:00 AM and 6:00PM

For all online orders that require shipping, payment must be made in full prior to us filling the order please. You can pay for everything during our secure checkout process. We use Square payment processing. We love to accept cash when a customer is pick up their order in person. We cannot accept personal cheques.

We use only heavy duty, re-usable plastic containers for our cotton candy. They are able to withstand normal wear and tear during shipping. If your boxes or containers arrive damaged, please discuss with the shipping company directly. Please note that we are NOT responsible for any damages that may occur during shipping.

You may cancel your order for full refund before it is shipped to you, but you cannot cancel after the order has been shipped. Unfortunately we are not able to accept returns for any reason. Once the order has shipped the sale is final and no refunds for any reason will be given.

All of cotton candy ingredients are Kosher certified. We are in the application process of having our finished product Kosher Certified with COR.

We use the Click Ship platform that searches all the different couriers and shipping companies. During your checkout you will see all the different options and you get to select the best rate for you!